Resolved -
All's well. Our provider has addressed the latency issues and we have seen reduced latency on our side.
Dec 15, 22:57 EST
Update -
Our upstream provider for media transformation (Uploadcare) is still experiencing latency. Expect uploads to take longer than normal, and sometimes fail. If they do fail, try again.
Dec 15, 19:44 EST
Update -
We're still seeing errors in our logs and so we are resetting the status to "degraded performance."
Dec 15, 17:14 EST
Monitoring -
Good news 👀. A fix has been implemented. We will be monitoring results.
Dec 15, 17:01 EST
Update -
It's been a moment since our provider announced that they were implementing a fix. They haven't made any announcement themselves since, but we're noticing fewer errors on our end.
Dec 15, 15:24 EST
Update -
Our upstream provider has identified the issue and is implementing a fix.
Dec 15, 14:29 EST
Update -
We have identified that the issue is related to our CDN provider, upstream from us. We will continue to monitor. Apologies for the inconvenience.
Dec 15, 14:04 EST
Identified -
We are experiencing higher latency when uploading images, to the extent upload are taking a significant amount of time to finish or they fail.
Dec 15, 13:17 EST