Resolved -
This incident has been resolved.
May 6, 16:46 EDT
Monitoring -
We deployed a patch and we are monitoring for further issues.
May 6, 15:25 EDT
Update -
To those affected, thanks for your patience. This is difficult to replicate. We have ruled out that it's tied to any particular browser configuration, or user permissions on the Letterhead side of the coin, but is otherwise involving the auth handshake we're making with Google Oauth.
May 6, 14:04 EDT
Investigating -
Users are inconsistently experiencing authorization issues when trying to import a letter from Google Docs.
May 6, 11:26 EDT