All Systems Operational

Uptime over the past 90 days. View historical uptime.
API Operational
Curations API Operational
Marketing API Operational
Applications Operational
Agents Operational
Archives Operational
Audience Operational
Composer Operational
Curations Dashboard Operational
Dashboards Operational
Newsletters Operational
Polls Operational
Promotions Operational
Letterhead for Chrome Operational
Delivery Operational
Outbound Email Deliverability (Shared Pools) Operational
Outbound Email Deliverability (Dedicated Pools) Operational
Integrations Operational
Mailchimp Operational
WordPress Operational
Google Docs Integration Operational
Services Operational
AI Operational
Authorization Operational
Automation Operational
Curation Operational
Customer Support and Ticketing Operational
Documentation Operational
Email Service Provider Operational
Link Resolution and Enrichment Operational
Metrics Operational
Notifications Operational
Transactional Emails Operational
Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 23, 2026

No incidents reported today.

Oct 22, 2026

Support Chat Maintenance
Resolved - This incident has been resolved.
Oct 22, 18:19 EDT
Monitoring - We are in the process of finishing up. The upstream outage that impacted our service (https://status.railway.com/) is ongoing, but is presently no longer an issue to Letterhead. We will continue to monitor for awhile yet.
Oct 22, 15:50 EDT
Update - Our chat is online again, so you should feel free to reach out to a real human person any time.
Oct 22, 15:33 EDT
Update - Penpal is chipper than ever. They were down for a few moments as part of this maintenance. Again, thanks for your patience. We'll be a bit more proactive about the status updates here. Remember to write support@tryletterhead.com with anything you need.
Oct 22, 14:34 EDT
Update - Hey everyone. Thanks for your patience. Our maintenance isn't really requiring us to remove our support app entirely offline, so I'm updating the impact to "degraded performance."
Oct 22, 12:56 EDT
Update - We've downgraded the impact to "minor," as this only effects our person-to-person support chat.
Oct 22, 12:10 EDT
Identified - Due to a security incident in an upstream provider, we've proactively taken our support chat offline for maintenance and will restore it shortly. In the meantime, you can reach support through email at support@tryletterhead.com, or find an answer in our docs at https://docs.tryletterhead.com.

Railway's incident status page: https://status.railway.com/incident/QH8L8B3E
Oct 22, 12:09 EDT

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Elevated Promotions Errors
Resolved - We are ready to put this one to bed. Thank you for your patience, and apologies for the hassle.
Oct 9, 12:34 EDT
Monitoring - The Promotion API errors are already coming down, the last being 9 minutes ago. We're going to upgrade the status to monitoring and keep our eyes on it for a moment.
Oct 9, 12:25 EDT
Update - The patch we've written is currently deploying and should start taking effect shortly.
Oct 9, 12:19 EDT
Identified - We are seeing elevated error levels with our Promotions API and have already identified the underlying cause. A patch is being implemented right now. Thanks for your patience.
Oct 9, 11:53 EDT
Incident History Powered by Atlassian Statuspage