Company-level Audience Dashboard Miscalculation

Incident Report for Letterhead

Resolved

This incident has been resolved.
Posted Jul 31, 2025 - 08:43 EDT

Identified

We noticed this morning that the "Total Subscribers" count on the company-level Audience dashboard is miscalculated. It is a total of all channels, but it is adding a unique count on top of that, which is inflating the number. All channel-level and organization-level counts are correct, this affects only the "company" level - a new multi-organization view.
Posted Jul 31, 2025 - 08:40 EDT
This incident affected: Applications (Audience).