We are continuing to monitor for any further issues.
Posted Feb 20, 2024 - 11:18 EST
Monitoring
The issue from our 3rd party service provider has been resolved, and we are not able to detect any further degraded performance. Our team will continue to monitor for the next 24 hours to ensure service has resumed full speed/efficiency.
Posted Feb 19, 2024 - 15:54 EST
Identified
We have identified the issue with a service provider and are working on a solution.
Posted Feb 19, 2024 - 12:33 EST
Investigating
We have received reports about slow performance across the Letterhead service for some users/actions, and are currently investigating. We'll post updates as soon as they are available.
Posted Feb 19, 2024 - 11:50 EST
This incident affected: Applications (Archives, Audience, Promotions, Newsletters) and Services (Email Service Provider).