We are in the process of finishing up. The upstream outage that impacted our service (https://status.railway.com/) is ongoing, but is presently no longer an issue to Letterhead. We will continue to monitor for awhile yet.
Posted Oct 22, 2026 - 15:50 EDT
Update
Our chat is online again, so you should feel free to reach out to a real human person any time.
Posted Oct 22, 2026 - 15:33 EDT
Update
Penpal is chipper than ever. They were down for a few moments as part of this maintenance. Again, thanks for your patience. We'll be a bit more proactive about the status updates here. Remember to write support@tryletterhead.com with anything you need.
Posted Oct 22, 2026 - 14:34 EDT
Update
Hey everyone. Thanks for your patience. Our maintenance isn't really requiring us to remove our support app entirely offline, so I'm updating the impact to "degraded performance."
Posted Oct 22, 2026 - 12:56 EDT
Update
We've downgraded the impact to "minor," as this only effects our person-to-person support chat.
Posted Oct 22, 2026 - 12:10 EDT
Identified
Due to a security incident in an upstream provider, we've proactively taken our support chat offline for maintenance and will restore it shortly. In the meantime, you can reach support through email at support@tryletterhead.com, or find an answer in our docs at https://docs.tryletterhead.com.